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Faq
Frequently Asked Questions
Factory
Are you a real makeup brush factory?
Yes, we are a makeup brush factory with nearly 20 years of experience , located in the north of China - Cangzhou City, near Beijing. We welcome customers from all over the world to visit our factory.
What is the strength of your factory?
In the past 20 years, we have served many international brands through trading companies, such as Sephora, MAC, Make Up For Ever, Dior and so on. We participate in many influential international beauty exhibitions every year to keep up with market trends. A strong design team and a stable supply chain are our leading advantages.
How are your makeup brushes different from other brand's?
Our makeup brushes stand out due to their superior quality and affordable prices. As a Chinese makeup brush factory, we have the advantage of producing brushes directly, cutting out middlemen and reducing costs. This allows us to offer our customers better quality brushes at lower prices compared to many other brands in the market.
Quality
How do you ensure the high quality of your makeup brushes?
First, we select the highest grade synthetic and natural hair that best meets the application requirements.
Secondly, we ensure that each makeup brush is handmade. The amount of hair on each brush needs to be strictly weighed. Each brush shape needs to be molded after multiple adjustments to ensure perfect makeup experience.
Finally, the newly upgraded double-spiral locking technology is used to ensure that the brush head does not fall off without damaging the metal surface coating.
Are your makeup brushes cruelty-free?
Yes, we are committed to offering cruelty-free makeup brushes. Our synthetic brushes are made from synthetic fibers, while our natural hair brushes are sourced from ethical suppliers who follow strict animal welfare standards.
What materials are used in your makeup brushes?
We use a variety of high-quality materials in our makeup brushes, including synthetic fibers, natural hair, and premium quality handles. The specific materials used for each brush are mentioned in the product descriptions on our website.
Are your makeup brushes suitable for professional makeup artists?
Absolutely! Our makeup brushes are designed to meet the demands of professional makeup artists. We understand the importance of precision, comfort, and durability in professional settings. Our brushes are crafted to deliver exceptional performance, allowing makeup artists to achieve flawless application results. If you need a special brush type, please contact support@ainochibrush.net to seek or customize.
Are your makeup brushes suitable for beginners or individuals new to makeup?
Yes, our makeup brushes are suitable for individuals at all skill levels, including beginners. Generally speaking, the brush type used by beginners does not need to be complicated, and We can recommend some combination solutions based on your needs, welcome to contact support@ainochibrush.net for help.
How do I choose the right makeup brushes for my needs?
Choosing the right makeup brushes depends on your specific preferences and the type of makeup application you require. Our website provides detailed descriptions and usage recommendations for each brush to help you make an informed decision. If you need further assistance, our customer support team is available to guide you in selecting the brushes that best suit your needs.
Shipping&Return
What are your shipping options and costs?
We offer a variety of shipping options at checkout, including standard and expedited shipping. Shipping costs will vary depending on your location and the chosen shipping method. You can review shipping rates during the checkout process, and tt the same time, we also provide a policy of free shipping. Please refer to the shipping policy for more details.
Do you offer international shipping?
Yes, we offer international shipping to makeup artists worldwide. Please note that shipping times and costs may vary for international orders. You can check shipping options and rates during checkout.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date. Please refer to the Shipping Policy section for more information.
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. Please review our Returns Policy page for detailed instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns Policy page on our website. Follow the step-by-step instructions to request a return authorization and receive further guidance.
What should I do if my product arrives damaged or defective?
If you receive a damaged or defective product, please contact our customer support team immediately. We will provide instructions on how to return the item, and we will cover any associated return shipping costs.
How can I contact your customer support team?
- Email: support@ainochibrush.net
- Phone: +86 15175709301
- Live Chat: Whatsapp, Message
Our customer support team is available 24 businss hours to assist you with any inquiries or concerns you may have
More Service
Are there any care instructions for your makeup brushes?
Yes, we provide care instructions for each type of brush on our website. Proper care and maintenance will ensure the longevity and performance of your makeup brushes. Please refer to Brush Care Guide For nore ndetails, and we will also share tips on makeup brush maintenance in our daily bolg.
Can I wholesale your makeup brushes?
Yes, we offer wholesale opportunities for businesses interested in purchasing our makeup brushes in bulk. Please sent email to our wholesale team through Contact Us page.
Do you offer customization or private labeling services?
Yes, we provide customization and private labeling services for businesses looking to create their own branded makeup brushes. Please contact our customization team through support@ainochibrush.net for further details.
Others
Are there any discounts or promotions available?
We periodically offer discounts and promotions on our website. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.