Introduction

Thank you for shopping at AINOCHI. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our online store. Please read this policy carefully to understand your rights and obligations.

Eligibility for Returns

1.1 We accept returns for new or gently used products within 30 days of the original purchase date.

1.2 To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and in the same packaging as when it was received.
• The product should not show any signs of excessive wear, damage, or alteration.
• The product must be accompanied by a proof of purchase, such as the order number or receipt.

Return Process

2.1 To initiate a return, please follow these steps:

• Contact our customer support team via Support@ainochibrush.net within 30 days of your purchase to notify us of your intent to return the product.
• Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
• Carefully package the product in its original packaging to ensure its protection during transit.
• Include the RMA number on the outside of the package.
• Ship the product back to us using a trackable shipping method. Please note that the shipping costs for the return will be the responsibility of the customer(as specified).
• Considering the risk and cost of returns for customers who like our makeup brushes, we will bear part of the return shipping costs as appropriate, and you can contact the after-sales service support team for details.

2.2 We recommend obtaining insurance for the returned item to protect against loss or damage during transit. We are not responsible for any products that are lost or damaged in return shipping.

Inspection and Refund

3.1 Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.

3.2 If the returned product meets the eligibility criteria, we will process a refund to your original method of payment. Please allow 24-48 business hours for the refund to be processed and reflected in your account.

3.3 Please note that the original shipping charges, if any, are non-refundable.

Non-Refundable Items

4.1 The following items are non-refundable and cannot be returned unless they are defective or damaged upon receipt:

• Products that have been used excessively or show signs of abuse.
• Products that have been altered or modified.
• Clearance or sale items, marked as final sale.

Defective or Damaged Items

5.1 In the rare event that you receive a defective or damaged product, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

5.2 If a product is deemed defective or damaged, we may request additional information, such as photographs, to assess the situation and determine the appropriate course of action.

5.3 Depending on the circumstances, we may offer a replacement, repair, or refund for the defective or damaged product.

Customer Support

6.1 If you have any questions, concerns, or need further assistance regarding our return policy or any other inquiries, please don't hesitate to contact our customer support team. You can reach us through Support@ainochibrush.net. Our dedicated team is available 24 hours to assist you.

Changes to the Return Policy

7.1 We reserve the right to update or modify this Return Policy at any time to reflect changes in our return practices or legal requirements. Any updates or modifications will be effective immediately upon posting the revised Return Policy on our website. We encourage you to review this policy periodically to stay informed about our return practices.