Instroduction

Thank you for choosing AINOCHI for your beauty needs. We are committed to providing global customers with the most cost-effective high-quality makeup brushes, and efficient and reliable shipping services are also part of the perfect service experience. This shipping policy outlines the details of our shipping process, including delivery methods, timeframes, and any applicable fees or restrictions.

Shipping Locations

1.1 We are based in China and provide global shipping services. However, due to factors such as political unrest, conflict, or natural disasters in certain countries, we may be unable to fulfill orders to those specific regions. Despite our commitment to worldwide shipping, the safety and well-being of our customers and our ability to guarantee successful delivery may be compromised in areas affected by such circumstances. Please contact our customer service for more information on shipping restrictions to specific regions.

Free Shipping Eligibility

2.1 Navigating seamless delivery, we present our clear and concise shipping fee policy. Whether opting for Standard or Expedited Shipping, explore our straightforward rates tailored to your preferences. Your hassle-free shopping journey starts here:

• Standard Shipping - Orders Under $100: Flat rate: $15.00, Shipping time: 15-20 days.
• Expedited Shipping - Orders Under $100: Expedited rate: $30.00, Shipping time: 5-7 days.
• Free Standard Shipping - Orders $100 - $200: Flat rate: Free, Shipping time: 15-20 days.
• Expedited Shipping - Orders $100 - $200: Flat rate: $15.00, Shipping time: 5-7 days.
• Free Expedited Shipping - Orders Over $200: Expedited rate: Free, Shipping time: 5-7 days.

2.2 It's important to be aware that due to circumstances beyond our control, such as political unrest, conflict, or natural disasters in certain regions, we may be unable to provide shipping services to those areas. We prioritize the safety and security of our customers and will strive to keep you informed of any shipping restrictions that may apply to your specific location. For further details or inquiries regarding our shipping policy, feel free to contact our customer service team.

2.3 Please note that the free shipping offer applies to standard delivery options as specified in section 3. Any expedited or alternative shipping methods may incur additional charges.

Delivery Methods

3.1 By default, we utilize the services of trusted express carriers such as FedEx and DHL to ensure secure and timely delivery of your makeup brushes.

3.2 Express Delivery Timeframe: We strive to deliver all express shipments within 5-7 business days from the date of dispatch. However, please note that delivery times may vary depending on factors such as customs clearance, local regulations, and the destination country's postal service.

3.3 Alternative Shipping Methods: While we primarily use FedEx and DHL for express shipments, we understand that you may have specific shipping preferences or requirements. Therefore, we offer the option for customers to leave a message during the checkout process to choose alternative shipping methods. We will do our best to accommodate your request and provide you with a customized shipping solution whenever possible. Please note that any additional charges associated with alternative shipping methods will be the responsibility of the customer.

Order Processing and Tracking

4.1 Once your order is placed and payment is confirmed, our team will process and prepare your makeup brushes for shipment. We aim to dispatch orders within 3 business days, excluding weekends and public holidays.

4.2 Once your order is dispatched, we will provide you with a tracking number via email or through your account dashboard. This tracking number will allow you to monitor the progress of your shipment and estimate the expected delivery date.

Customs, Duties, and Taxes

5.1 Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's import regulations. We recommend that you familiarize yourself with your country's customs policies and any applicable fees before placing an order.

5.2 We are not responsible for any delays, additional charges, or issues arising from customs clearance processes. Any customs duties or taxes incurred during the shipment process are beyond our control and should be addressed with the relevant customs authority or local postal service.

Shipping Restrictions

6.1 While we strive to deliver our products worldwide, there may be certain destinations or regions with shipping restrictions due to legal, logistical, or other reasons. In such cases, we reserve the right to cancel orders or make alternative arrangements on a case-by-case basis. If you have any concerns regarding shipping to your specific location, please contact our customer support team for assistance before placing your order.

Disclaimer

8.1 While we make every effort to ensure accurate and timely delivery of your makeup brushes, please note that unforeseen circumstances such as weather conditions, natural disasters, or other events beyond our control may cause delays or disruptions to the shipping process. We will communicate any such delays or issues to you promptly and work towards resolving them as efficiently as possible.

8.2 We are not liable for any damages, losses, or expenses incurred as a result of shipping delays or issues that are beyond our control.

Changes to the Shipping Policy

9.1 We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices or legal requirements. Any updates or modifications will be effective immediately upon posting the revised Shipping Policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

Consent

10.1 By placing an order with us and utilizing our shipping services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.